1. Login on computer

Step 1: Go to https://eztrade.fpts.com.vn and log into your stock trading account

Step 2: Log in to your account (First login password is sent by FPTS into your email or you are directly provided with a password)

Step 3: Change your password. You must change the first-time password provided by FPTS.

Note:

- A password must have at least 8 characters

- The password must contain both uppercase letter, lowercase letter, number and at least one special character like `!@$%^&*()_+\-=[]{}:"\|,.<>\/?~

- The new password cannot be the same as the current one.

Note: If you forget the password, click Forgot Password or contact our Customer Service Department via hotline 19006446 for the new password granted.

1. Change on computer

Navigate to the EzTrade main window, click on the account number 058C……. (on the upper right corner) and then click “Change Password”

Enter your current password, new password and confirm (new password) then click “Change” to complete Password change.

If you use SMS OTP and Email OTP, your account must enter the OTP code for the first order in the current login session.

If you want to use the one OPT password for the whole login session feature, you need to register for Smart OTP (click on the link for instructions)

Navigate to the EzTrade main window, click on the account number 058C……. (on the upper right corner) and then click “Trading Password Settings”

Tick the “Use the transaction password for each Buy/Sell order” box, then enter the OTP code to authenticate

To enhance account security, you can register to use a 2-layer login password according to the following instructions:

Switch to the Login Tab, select Login using 2-layer security, enter the OTP code to confirm the change

OTP is a one-time password sent to the customer's mobile phone via either SMS or email. Unlike static passwords (which are user-generated passwords and rarely changed), the OTP authentication password is generated at random and can just be used once in a short time before it gets expired. The OTP will improve your transaction security over your previous static password.

Currently, FPTS is using the OTP to replace the static trading password with the following functions: Buy/Sell securities and Place conditional orders.

For each login session, you only need to authenticate the OTP once for both login and order placing (you do not need to re-enter the OTP when placing orders after the OTP is authenticated and you do not log out/log in again).

1. On EzTrade

OTP authentication settings

Log into the main screen EzTrade, click on the number account 058F……. (on the top right corner), then select Account Information/OTP Settings

Select the OTP Authentication method via either SMS or email and confirm your selection by entering the static password.

Authentication before placing an order

Click on the icon  on the bottom right corner of the screen to authenticate the OTP

- The OTP authentication screen appears. Click "Get OTP" button, FPTS’s system will send an OTP to your registered mobile phone number at FPTS:

- Enter the OTP and click "Confirm" to authenticate the OTP:

- Please note that the OTP will be sent to your registered mobile phone number at FPTS. If your phone number changes, please follow the instructions here to update it.

The Smart OTP authentication method at FPTS is an authentication method by which a one-time password (OTP) is generated by the EzMobileTrading application installed on your mobile device.

Notes:

• If you use Token card, please contact FPTS to register.
• Smart OTP Management:
  • Change PIN code: Change PIN code to Smart OTP code
  • Forget PIN code: Support methods when forgetting PIN code

• (*): On/Off option of the One-time Authentication only applies to Smart OTP and Token authentication methods:
  • SMS OTP and Email OTP default one-time authentication for orders placed for the whole login session.
  • Enable one-time authentication and “OTP validity period” option.

Login session: 480 minutes, 180 minutes, 120 minutes and 60 minutes

-> This is the validity period of OTP (for one-time authentication) after the previous authentication. When this period expires, you need to re-authenticate the OTP to make a transaction (re-authentication is required when logging in the next time).

Go to the OTP Management option to change the OTP authentication method to Email or SMS OTP.

* On EzTrade

Note

- OTP Code is valid in 60 seconds since it is generated in a login session.

- Time for the next OTP code is 30 seconds.

- If you enter wrong OTPs for 05 consecutive times in the current OTP-generating period, please wait for the next valid period of a new OTP. 

- The Save Smart OTP function is only valid in the login session.

- In case you lose your mobile phone or forget your PIN code, please contact our Customer Service Department via hotline: 19006446, ext. 1 for assistance.