HOTLINE : 1900 6446

Customer Service
1
Depositing Money to Underlying Securities Account

♦ Working Hours

- Depositing Money at FPTS Head Office, Branches and Transaction Offices

  • From Money to Friday (except for holidays)
    • Morning: 08:00 - 11:30
    • Afternoon: 13:00 - 16:00

- Depositing Money at Cash Ccounter at Banks: According to service time decided by banks at the service

♦ Locations

To deposit money, you need to go to FPTS Head Office, Branches and Transaction Offices to perform transactions. To see the FPTS business location, please click here.

Or you can deposit money into the securities brokerage account of FPTS from the nearest transaction office of the bank at the service.

♦ You need to fill in money deposit information as guided below:

  • Name of beneficiary, account number of beneficiary, at bank according to the list of banks that FPTS opened account here
  • Money deposit contentNop tien vao TK so<securities transaction account number of customer> cua <full name of customer>

♦ Note:

- Money deposit content: You need to write down accurate information: Account number (10 digits) and full name of the holder of underlying securities trading account at FPTS in the following syntax:

       "Nop tien vào TK so < Securities account number> cua < account holder’s full name>"

        Example: Nop tien vao TK so 058C123456 cua Nguyen Van A 

- Time for transaction processing: In case your money is credited into your account at FPTS by the bank at the service after 16:30 in working days or at weekends or on public holidays, your money will be credited into your securities transaction account in the next working day.

- You need to send your request for transaction check in the following cases:

  • Write down insufficient/wrong information about securities account number and/or the full name of the account holder in the money deposit content section
  • Deposit/transfer money into other professional accounts of FPTS (share auction, shareholder rights exercising, etc.)

In the above cases, your account will not be automatically credited by FPTS. You need to send your request for transaction check. Instruction on Transaction Check, please click here.

♦ For more information, please contact:

- Hanoi City

  • Customer service: 19006446, ext. 1
  • Transaction accountant: 19006446; ext. 2

- Ho Chi Minh City

  • Customer service: 19006446; ext. 8702/8703/8705/8706/8707/8708
  • Transaction accountant: 19006446; ext. 9293/9207

- Danang City

  • Customer service: 19006446; ext. 686
  • Transaction accountant: 19006446; ext. 669.
2
Transferring Money from Your Account at Commercial Banks
  1. Transfer money online via banks

You can transfer money swiftly and easily via online channels of banks

The list of bank accounts of FPTS for receiving money for underlying securities trading is available

The following banks are offering online money transfer.

  1. Establish a standing order for money transfer at the bank counter

Fill in the standing order information as follows:

  • Name of beneficiary:FPT Securities Joint Stock Company
  • Account number of beneficiary:12210000295725
  • At: BIDV-Ha Thanh Branch
  • Money deposit content: You need to write down accurate information: Account number (10 digits) and full name of the account holder with the following syntax:

        "Chuyen tien vao TK so <Securities account number of customer> cua <full name of the account holder>"

         Example: Chuyen tien vao TK so 058C123456 cua Nguyen Van A

Besides, you can refer to other banks at the service of FPTS from here.

♦ Note:

- Money deposit content: You need to write down accurate information: Account number (10 digits) and full name of the holder of underlying securities trading account at FPTS in the following syntax:

       "Nop tien vào TK so < Securities account number> cua < account holder’s full name>"

        Example: Nop tien vao TK so 058C123456 cua Nguyen Van A 

- Time for transaction processing: In case your money is credited into your account at FPTS by the bank at the service after 16:30 in working days or at weekends or on public holidays, your money will be credited into your securities transaction account in the next working day.

- You need to send your request for transaction check in the following cases:

  • Write down insufficient/wrong information about securities account number and/or the full name of the account holder in the money deposit content section
  • Deposit/transfer money into other professional accounts of FPTS (share auction, shareholder rights exercising, etc.)

In the above cases, your account will not be automatically credited by FPTS. You need to send your request for transaction check. Instruction on Transaction Check, please click here.

♦ For more information, please contact:

- Hanoi City

  • Customer service: 19006446
  • Transaction accountant: 19006446; ext. 6207/6206/6205

- Ho Chi Minh City

  • Customer service: 19006446; ext. 8702/8703/8705/8706/8707/8708
  • Transaction accountant: 19006446; ext. 9293/9207

- Danang City

  • Customer service: 19006446; ext. 686
  • Transaction accountant: 19006446; ext. 669.
4
Instructions on Money Transfer from Banks with Autobank Service

You can transfer money swiftly and easily via online channels of banks. The following banks are offering online autobank money transfer to FPTS.