In case you needed to deposit/transfer money into your underlying securities account but you mistakenly deposited/transferred it into FPTS’s specialized account (payment account, auction account, rights-exercising account, etc.), you necessarily conduct a money transfer transaction check with the instruction steps below.

♦ Method 1: Check at FPTS Head Office/Branches

- Step 1: Complete the Request for Content Check, using the provided form here

- Step 2: Send the hard copy of Request for Content Check together with original money transfer/deposit proof or account statement verified by the bank at the service to the Accounting Department at the FPTS Head Office/Branches.

- Step 3: FPTS will refund the money into your securities trading account.

♦ Method 2: Remote check

- Step 1:  Take pictures of the proof of deposit/money transfer screenshot/transfer slip/bank account statement

- Step 2: Use your email registered with FPTS to send the photo to fcs@fpts.com.vn or fafgd@fpts.com.vn, attached with proof of deposit/money transfer screenshot/transfer slip/bank account statement to correct the account information

- Step 3: FPTS will refund the money into your securities trading account.