HOTLINE : 1900 6446

Customer Service

THE ILLUSTRATIVE FLOW CHART HOW YOU WITHDRAW MONEY FROM DERIVATIVE ACCOUNT

- You withdraw/transfer money from your derivative securities trading account in 2 steps:

Step 1: Transfer money from VSDC margin collateral account to your derivatives trading account at FPTS

Step 2: Transfer money from your derivatives trading account at FPTS to your underlying securities account

You can withdraw/transfer money from your derivative securities account directly at FPTS Head Office/Branches or use the EzFutures/EzMobileFutures online trading platforms to have your money withdrawn/transferred from your derivative securities account.

WITHDRAW MONEY FROM MARGIN ACCOUNT AT VSDC TO DERIVATIVE ACCOUNT AT FPTS

  • At the end of each trading day, VSDC will determine the required margin based on your End of Day Position Balance
  • The margin amount required to be deposited and maintained on Day T+1, even you have closed some positions during that time.
  • FPTS still requests you to deposit margin collateral before you make the trading as per FPTS’s announced rate.
  • FPTS system will automatically withdraw from VSDC margin account if your margin account at FPTS has sufficient balance.
  • Time for withdrawing margin collateral:
    • Morning: 8:00 Day T+1

WITHDRAW MONEY FROM DERIVATIVE ACCOUNT AT FPTS TO UNDERLYING SECURITIES ACCOUNT

  • Log in https://eztrade.fpts.com.vn using your account
  • Navigate to Money Transfer, then select Withdraw money from FPTS collateral to Underlying account
  • Enter amount to be transferred: Not greater than the amount you can withdraw.
  • Click Execute and enter OTP code to complete the transaction
  • For graphic instructions: here
  • Order-placing time: 0h00-15h55 on working days

WITHDRAW/TRANSFER MONEY FROM FPTS CASH COUNTER

To withdraw/transfer money, you need to go to FPTS Head Office, Branches and Transaction Offices to perform transactions.

- Individual customer

  • Identity Card/Citizenship Card: Valid original copy;
  • Money Withdrawal/Transfer Form

- Institutional customer

  • Power of attorney (clearly stating full name, Identity Card/Citizenship Card No. of the attorney, content of scope of authorization: To perform money withdrawal/transfer order);
  • Identity Card/Citizenship Card/Passport of the attorney: Valid original copy;
  • Money Withdrawal/Transfer Form: Having full seal and signature of the account holder and the authorized person.

- Working Hours: From Money to Friday (except for holidays)

  • Morning: 08h00 - 12h00
  • Afternoon: 13h00 - 15h55

- Locations: FPTS Head Office/Branches/Transaction Office