HOTLINE : 1900 6446

Customer Service

Deposit money into derivative account

♦ Working Hours

- Depositing Money at FPTS Head Office, Branches and Transaction Offices

  • From Money to Friday (except for holidays)
    • Morning: 08:00 - 11:30
    • Afternoon: 13:00 - 16:00

- Depositing Money at Cash Ccounter at Banks: According to service time decided by banks at the service

♦ Locations

To deposit money, you need to go to FPTS Head Office/Branches/Transaction Office to perform transactions.To see the FPTS business locations, please click here.

Or you can deposit money into the securities brokerage account of FPTS from the nearest transaction office of the bank at the service.


- Money deposit content: You need to write down accurate information: Account number (11 digits) and full name of the holder of derivative securities trading account at FPTS in the following syntax:

       "Nop tien vào TK CKPS so < Derivative securities account number> cua < account holder’s full name>"

        Example: Nop tien vao TK CKPS so 058C123456F cua Nguyen Van A 

- Time for transaction processing: In case your money is credited into your account at FPTS by the bank at the service after 16:30 in working days or at weekends or on public holidays, your money will be credited into your securities transaction account in the next working day.

- You need to send your request for transaction check in the following cases:

  • Write down insufficient/wrong information about securities account number and/or the full name of the account holder in the money deposit content section
  • Deposit/transfer money into other professional accounts of FPTS (share auction, shareholder rights exercising, etc.)

In the above cases, your account will not be automatically credited by FPTS. You need to send your request for transaction check. Instruction on Transaction Check, please click here.

♦ For more information, please contact:

- Hanoi City

  • Customer service: 19006446
  • Transaction accountant: 19006446, ext. 6207/6206/6205

- Ho Chi Minh City

  • Customer service: 19006446, ext. 8702/8703/8705/8706/8707/8708
  • Transaction accountant: 19006446, ext. 9293/9207

- Danang City

  • Customer service: 19006446; ext. 686
  • Transaction accountant: 19006446; ext. 669.