Please refer to the detailed instruction here.

You may deposit money into your securities account via the methods as follows:

• Deposit cash directly at the counter.
• Transfer money from your bank account to your securities account (regular transfer or identified transfer).

Please refer to the detailed instructions here.

• In case of an error or missing one of the two deposit/transfer details: Securities account number or Account holder's name, please follow the transaction check as instructed here
• In case both the securities account number and account holder's name are missing or incorrect, please follow the transaction check as instructed here

In case you needed to deposit/transfer money into your underlying securities account but you mistakenly deposited/transferred it into FPTS’s specialized account (payment account, auction account, rights-exercising account, etc.), you necessarily conduct a money transfer transaction check with the instruction steps below.

- Method 1: Check at FPTS Head Office/Branches

Step 1: Complete the Request for Content Check, using the provided form here

Step 2: Send the hard copy of Request for Content Check together with original money transfer/deposit proof or account statement verified by the bank at the service to the Accounting Department at the FPTS Head Office/Branches.

- Method 2: Remote check

• Step 1: Take pictures of the proof of deposit/money transfer screenshot/transfer slip/bank account statement
• Step 2: Use your email registered with FPTS to send the photo to fcs@fpts.com.vn, attached with proof of deposit/money transfer screenshot/transfer slip/bank account statement to correct the account information

If you lost your Token Card, please contact and inform the Customer Service Department of your Token Card loss to lock it. If you meet security identity requirements, FPTS will issue a static password for you to keep on securities trading. Then, you should go to the FPTS Head Office/Branches/Transaction Offices to buy a new Token Card.

Note: FPTS will only hand Token Card to the very accountholder.

Tax calculation methods are determined as follows:

* For Individuals, income tax included:

• Personal income tax from securities transfer.
• Personal income tax from capital investment.

As follows:

• Personal income tax from securities transfer:

- According to Article 16 of the Circular 92/2015/TT-BTC of the Ministry of Finance, a tax rate of 0.1% on the securities transfer price each time is applied to individuals.

- Tax calculation method:

Personal income tax payable = Securities transfer price each time * 0.1% (Tax rate)

In which, securities transfer price is:

• For securities of a public company on the Stock Exchanges, the securities transfer price is the exercise price at the Stock Exchanges. The exercise price is the securities price determined from the order matching results or the price formed from the put-through transactions at the Stock Exchanges.
• For other securities that not mentioned above, the transfer price is the price stated in the contract for transfer or the actual transfer price or the price according to the accounting books of the unit having the transferred securities at the time of making the recent financial statements in accordance with the law on accounting before the time of transfer.
• Personal income tax from capital investment:

- Pursuant to Decree No. 126/2020/ND-CP dated October 19, 2020 detailing a number of articles of the Law on Tax Administration and Section d, Article 10 of Circular 111/2013/TT-BTC dated August 15, 2013 guiding the implementation of the Law on Personal Income Tax (PIT), Income from stock dividends is taxable income from capital investment, with tax calculation as follows:

- Tax calculation method:

Personal income tax payable = Taxable income * 5% (Tax rate)

The basis for determining the amount of personal income tax payable on income from capital investment is the dividend value recorded in the accounting books or the number of shares actually received multiplied (*) by the par value of the shares and personal income tax rate on capital investment income.

In case the transfer price of received shares instead of dividends is lower than the par value, personal income tax on capital investment activities will be calculated at the market price at the time of transfer.

After receiving dividends in shares or bonus shares, if an individual transfers the same kind of shares, he/she will declare and pay personal income tax on received dividends in shares until the number of received shares to receive instead of dividends is exhausted.

Thus, applying this calculation method, investors is not allowed to refund securities income tax.

Example: Mr. K is a shareholder of Joint Stock Company X (listed on the Stock Exchange). In 2011, Mr. K received 5,000 shares to pay dividends of company X (par value of shares is VND10,000). In February 2014, Mr. K transferred 2,000 shares of company X at the price of VND30,000 per share. In August 2014, Mr. K transferred 7,000 shares at the price of VND20,000 per share.

When transferring, Mr. K have to pay personal income tax on income from capital investment and income from securities transfer as follows:

• For the transfer in February 2024

Personal income tax on income from capital investment: (2,000 shares * 10,000) * 5% = VND1,000,000

Personal income tax (temporary payment) on income from securities transfer: (2,000 shares * 30,000) * 0.1% = VND60,000

• For the transfer in August 2024

Personal income tax on income from capital investment: (3,000 shares * 10,000) * 5% = VND1,500,000

Personal income tax (temporary payment) on income from securities transfer: (7,000 shares * 20,000) * 0.1% = VND140,000

* For Organizations, organizations that generate income from securities transfer need to pay profit tax.

- Pursuant to Article 15, Circular 78/2014/TT-BTC, taxable income from securities transfer of organizations is income obtained from the transfer of stocks, bonds, fund certificates and other securities as prescribed.

- Calculation method:

Profit tax payable = Income from securities transfer * 20%

In which, taxable income from securities transfer in the period is determined by the selling price of securities minus (-) the purchase price of the transferred securities, minus (-) expenses related to the transfer.

If you want to transfer your securities from other securities companies to the account you opened at FPTS, you need to bring only ID Card/Citizenship Card to those securities companies and conduct procedures for securities transfer.

• Pursuant to Decree No. 126/2020/ND-CP dated October 19, 2020, detailing several provisions of the Law on tax administration.
• Pursuant to Circular No. 111/2013/TT-BTC dated August 15, 2013, guiding the implementation of the personal income tax law (PIT).

FPTS will perform the withholding, declaration and payment of personal income tax on investment income on behalf of individuals who deposit securities at FPTS and receive dividends by securities, as well as individuals who are existing shareholders receiving bonuses in securities, with the allocation date starting from December 5, 2020.

Tax calculation method:

Personal income tax from payable capital investment = Taxable income * 5% (Tax rate)

In which: Taxable income = Number of securities of the same type sold/transferred*Taxable price

• Number of securities sold/transferred: After receiving dividends by shares or bonus shares, the number of securities sold/transferred must be declared and subject to personal income tax from capital investment until all the shares received as dividends and bonus shares have been sold or transferred.
• Taxable price:
• If the selling/transfer price ≥ Par value (VND10,000): The taxable price = Par value
• If the selling/transfer price < Par value (VND10,000): The taxable price = Selling/transfer price

(The selling price is the weighted average matching price of the customer’s sell orders on that day.)

Note: In addition to personal income tax from capital investment, you are also required to pay a securities transfer tax of 0.1% on the selling/transfer value as regulations.

Example: On November 5, 2024, a customer owns 5,500 AAA shares (of which 500 shares are received as dividends, credited to their account). The customer then sells AAA shares on different dates. The customer will need to fulfill their tax obligations as follows:

- Log in your account in one of the following methods:

• Method 1: Visit our website at www.fpts.com.vn and navigate to Online Trading section
• Method 2: Use our web-based EzTrade online trading service at www.eztrade.fpts.com.vn

- Next, enter your account number and password, then click Login

Note:

- You will be prompted to change your password upon your first login.

- If you forgot your password: Click on Forgot password or contact FPTS Customer Service Department to get it recovered.

- Password: You may change your password if you wish.

- Authentication code: If you use SMS OTP and Email OTP, your account is, by default, set to enter the one-time OTP authentication code for the first order placed during the current login session. If you want to enter the authentication code for each transaction, please register for the Smart OTP authentication method.

Please refer to detailed instructions here.

• You can download the new EzTrade application here for iPhone or for Android devices here or by searching the keyword "FPTS EzTrade" on the Apple App Store or Google Play Store.
• Note: EzTrade application requires devices running Android 9.0 or iOS 13.0 or later.

• EzTrade app supports biometric login settings.
• You log into your account on EzTrade mobile application. On the main screen, tap on the “Account holder name” box, select Security, then choose Biometric Login to activate this function.

• You can authenticate transactions by Smart OTP, SMS OTP, or Email OTP.
• Please refer to the detailed instructions here.

• You can execute margin trading transactions such as pledging securities, extending loan contracts and repaying loans, which fully integrated into EzTrade application, ensuring margin account management more convenient.
• After logging into your account, on the main screen, select Functions, tap View All, swipe left and choose Loan Transactions, then select the function that you need.

After logging into your account, on the main screen, go to Functions, tap View All, swipe left, select Cash Transactions/Custody/Rights, then choose Transfer Templates and create your bank account information.

You can trade both underlying and derivatives securities conveniently on EzTrade application.

• You can see odd-lot prices directly on EzTrade application.
• After logging into your account, on the main screen, select Portfolio, choose the stock symbol on the price board, then in the Trading section, you can switch from standard lots to odd lots to see the odd-lot price for that stock.

After logging into your account, on the main screen, select Place Order, then choose All under Buy/Sell tab and select Margin. The screen will display a list of your current margin contracts.

After logging into your account, on the main screen, select Functions, tap View All, swipe left and choose Loan Transactions, then select Loan Account Summary. On this screen, tap the drop-down arrow in the Status section. The system will display your current R loan ratio and the amount that needs to be added if any.

• You can exercise rights to purchase additional issued shares, see information regarding the rights of cash, stock and participate in voting directly on the EzTrade application.
• After logging into your account, on the main screen, select Functions, tap View All, swipe left and choose Cash Transactions/Custody/Rights, then select Exercise Rights.

Before being activated, conditional orders can be canceled on the Conditional Order session.
Simply find the order you wish to cancel and tap the corresponding Cancel button.

When your order is activated, FPTS will notify you of it via the notifications on EzMobileTrading mobile trading application and via your registered email.

Once activated, the conditional order will work like a regular order and can be cancelled or modified in the same way as a regular order on EzTrade or EzMobileTrading (if the order has not been fully traded).

A conditional order is activated only once. A placed conditional order is valid for a maximum period of three months from the order-placing date.

This means that once the order is activated, if it is not fully matched for any reason (e.g., insufficient available cash/stock balance, untraded order or partially traded order), it will be annulled.

This stock board is exclusively for customers having trading accounts at FPTS. You need to log into your account to access and use this specialized price board.

Any interface customization changes made on the HNX Pro Stock Board by customers will be saved for future visits.

The FPTS Chart is a technical analysis chart exclusively available for customers having trading accounts at FPTS. Therefore, you need to log into your account to use this tool.

To use the technical analysis chart, follow the methods below:

Method 1: Log into your account at https://ezfutures.fpts.com.vn/chart3 (using your account).

Method 2: Access via FPTS Online Trading platforms

When you log into FPTS’s online trading platforms (such as EzTrade, EzFutures and LivePrice), you may access the Technical Analysis Chart in the following ways:

• EzTrade: https://eztrade.fpts.com.vn
• EzFutures: https://ezfutures.fpts.com.vn
• LivePrice: https://liveprice.fpts.com.vn